Refund & Cancellation Policy

Last updated: March 17, 2026

30-Day Refund Window

We offer a 30-day refund window for portal-access purchases made through Quartz Archive. This policy applies to the current offer: authenticated portal access to archive records, reading notes, in-portal tools, and PDF variants for unlocked records.

Cancellation Policy

Luminous Pro can be cancelled before the next billing cycle. Access remains active until the end of the paid period; no further charges apply afterwards.

When Refunds Apply

  • You purchased access in error and contacted us promptly.
  • The portal access materially differed from the offer described on the site.
  • You no longer wish to keep the purchase within 30 days of the transaction date.

How to Request a Refund

  1. 1. Contact our support team at INFO@QUARZBOOKS.EU.
  2. 2. Provide the purchase email, approximate date, and any details that help identify the order.
  3. 3. We will confirm receipt of your request and review it as quickly as possible.

Important Notes

  • Unlocked records remain available inside the portal and can also be downloaded there as PDF variants while your archive pass is active.
  • Archive-pass cancellations stop future recurring charges and leave access active until the end of the paid period.
  • Approved refunds are returned to the original payment method.
  • Processing times can vary depending on your financial institution.

Contact Information

Email: INFO@QUARZBOOKS.EU

Address: 1 Towpath Close, Birmingham, B9 4QA, United Kingdom

Business Hours: Monday to Friday, 9 AM - 5 PM EST